Privacy Policy

Last updated: 21 March 2026

1. Who We Are

Agent Sempah Ltd ("we", "us", "our") is a company registered in England and Wales. We provide AI-powered phone answering and unified messaging tools for dog grooming businesses. Our website is sempah.com.

2. Information We Collect

We may collect the following personal data:

  • Contact information — name, email address, phone number, and business name when you book a consultation or contact us.
  • Usage data — pages visited, time spent, browser type, device information, and IP address collected automatically via cookies and analytics tools.
  • Communication data — records of correspondence when you contact us via our website, email, or phone.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries and schedule consultations.
  • To provide, maintain, and improve our services.
  • To send you service-related communications.
  • To comply with legal obligations.
  • To analyse website usage and improve user experience.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Consent — when you voluntarily provide your information (e.g., booking a consultation).
  • Legitimate interests — to improve our services and communicate with potential customers.
  • Legal obligation — to comply with applicable laws and regulations.

5. Third-Party Services

We may use the following third-party services that process your data:

6. Cookies

Our website uses minimal cookies:

  • Theme preference — a localStorage item to remember your dark/light mode preference. This is not a tracking cookie.

We do not use advertising cookies or tracking pixels.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact data from consultations is retained for up to 24 months unless you request earlier deletion.

8. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Restrict or object to processing of your data.
  • Data portability — receive your data in a structured, machine-readable format.
  • Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at the address below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Agent Sempah Ltd
Email: privacy@sempah.com
Website: sempah.com