Terms & Conditions

Last updated: 21 March 2026

1. Introduction

These Terms & Conditions ("Terms") govern your use of the website sempah.com and the services provided by Agent Sempah Ltd ("we", "us", "our"), a company registered in England and Wales.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Services

Agent Sempah Ltd provides AI-powered phone answering and unified messaging solutions designed for dog grooming businesses. Our services include:

  • Automated phone answering and call handling.
  • Appointment booking and scheduling.
  • Unified messaging inbox consolidating WhatsApp, Instagram, Facebook, SMS, and email.
  • Consultation and onboarding support.

The specific features and availability of our services may change from time to time. We will endeavour to notify you of any material changes.

3. Eligibility

Our services are intended for use by businesses and individuals aged 18 or over. By using our services, you represent and warrant that you meet this requirement.

4. Your Account and Obligations

When using our services, you agree to:

  • Provide accurate and complete information.
  • Keep your account credentials confidential and secure.
  • Use our services only for lawful purposes and in accordance with these Terms.
  • Not misuse, interfere with, or attempt to gain unauthorised access to our systems.

5. Intellectual Property

All content on this website — including text, graphics, logos, icons, images, and software — is the property of Agent Sempah Ltd or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

6. Consultations

We offer free 30-minute consultations to discuss your grooming business needs. These consultations are non-binding and do not constitute an agreement to provide services. Any service agreement will be documented separately.

7. Limitation of Liability

To the fullest extent permitted by law:

  • Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
  • Our total liability for any claim arising from or relating to these Terms shall not exceed the total amount you have paid to us in the 12 months preceding the claim.
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

8. Indemnification

You agree to indemnify and hold harmless Agent Sempah Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services or breach of these Terms.

9. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will immediately cease.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party sites. Use of third-party services is at your own risk.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Contact Us

If you have any questions about these Terms, please contact us:

Agent Sempah Ltd
Email: hello@sempah.com
Website: sempah.com